{"id":39,"date":"2026-04-14T16:02:12","date_gmt":"2026-04-14T14:02:12","guid":{"rendered":"https:\/\/practimuebles.cl\/?page_id=39"},"modified":"2026-04-14T16:02:55","modified_gmt":"2026-04-14T14:02:55","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/practimuebles.cl\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Practimuebles.cl \u2013 Santiago de Chile<\/strong><\/p>\n\n\n\n<p><strong>1. Derecho a Retracto (Compras Online)<\/strong><\/p>\n\n\n\n<p>De acuerdo con la normativa vigente, las compras realizadas a trav\u00e9s de canales digitales podr\u00e1n ejercer el derecho a retracto dentro de un plazo de <strong>5 d\u00edas corridos desde la recepci\u00f3n del producto<\/strong>, siempre que:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El producto no haya sido usado<\/li>\n\n\n\n<li>Se encuentre en perfectas condiciones<\/li>\n\n\n\n<li>Mantenga su embalaje original completo<\/li>\n<\/ul>\n\n\n\n<p>La empresa se reserva el derecho de rechazar devoluciones que no cumplan estas condiciones.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>2. Cambios y Devoluciones por Garant\u00eda<\/strong><\/p>\n\n\n\n<p>Todos nuestros productos cuentan con garant\u00eda legal conforme a la ley chilena:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente puede solicitar cambio, reparaci\u00f3n o devoluci\u00f3n del dinero dentro de los <strong>3 meses siguientes a la recepci\u00f3n<\/strong>, en caso de:\n<ul class=\"wp-block-list\">\n<li>Fallas de fabricaci\u00f3n<\/li>\n\n\n\n<li>Defectos estructurales<\/li>\n\n\n\n<li>Problemas de calidad no atribuibles al uso<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Esta garant\u00eda aplica siempre que el producto haya sido utilizado bajo condiciones normales.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>3. Productos Excluidos<\/strong><\/p>\n\n\n\n<p>No se aceptan cambios ni devoluciones en los siguientes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos fabricados a medida o personalizados<\/li>\n\n\n\n<li>Productos con da\u00f1o por mal uso, golpes o intervenci\u00f3n externa<\/li>\n\n\n\n<li>Productos armados o modificados por el cliente<\/li>\n\n\n\n<li>Art\u00edculos en liquidaci\u00f3n o venta final (si se indica previamente)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>4. Costos de Env\u00edo por Devoluci\u00f3n<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si la devoluci\u00f3n es por falla o error de despacho: <strong>el costo lo asume la empresa<\/strong><\/li>\n\n\n\n<li>Si es por retracto o cambio voluntario: <strong>el costo de env\u00edo lo asume el cliente<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>5. Proceso de Solicitud<\/strong><\/p>\n\n\n\n<p>Para solicitar una devoluci\u00f3n o reembolso:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contactar a nuestro equipo al correo: <strong>contacto@practimuebles.cl<\/strong> o WhatsApp <strong>+56920089414<\/strong><\/li>\n\n\n\n<li>Indicar n\u00famero de pedido, motivo y adjuntar fotos del producto<\/li>\n\n\n\n<li>Nuestro equipo evaluar\u00e1 la solicitud en un plazo de <strong>2 a 5 d\u00edas h\u00e1biles<\/strong><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>6. Reembolsos<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los reembolsos se realizar\u00e1n mediante el mismo medio de pago utilizado<\/li>\n\n\n\n<li>El plazo de devoluci\u00f3n del dinero es de <strong>5 a 15 d\u00edas h\u00e1biles<\/strong> desde la aprobaci\u00f3n<\/li>\n\n\n\n<li>En caso de pagos con tarjeta de cr\u00e9dito, los tiempos dependen del banco emisor<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>7. Condiciones de Entrega<\/strong><\/p>\n\n\n\n<p>Es responsabilidad del cliente revisar el producto al momento de la entrega.<br>Si el producto presenta da\u00f1os visibles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Debe dejar constancia inmediata con el transportista<\/li>\n\n\n\n<li>Informar dentro de las primeras <strong>24 horas<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>8. Contacto<\/strong><\/p>\n\n\n\n<p>Para cualquier duda o solicitud:<br>\ud83d\udce9 Email: contacto@practimuebles.cl<br>\ud83d\udcf1 WhatsApp: +56920089414<br>\ud83d\udccd Santiago de Chile<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Practimuebles.cl \u2013 Santiago de Chile 1. Derecho a Retracto (Compras Online) De acuerdo con la normativa vigente, las compras realizadas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":2,"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":641,"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/pages\/39\/revisions\/641"}],"wp:attachment":[{"href":"https:\/\/practimuebles.cl\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}